Article 1 - Scope of Policy

This policy regulates the relationship between the Company and Users who use the Site in using shopping or transaction services or other related services or features provided by the Company through the Site where the Company operates (hereinafter collectively referred to as the “Services”).

“Account” means a User's transaction account opened by the Company's specified method in order for the Company to provide Services to the User after the User agrees to the Policy.

“Personal Data” means any data of the Applicant/Service User, whether identified and/or identifiable individually or in combination with other information, either directly or indirectly.

“Cookies” means the trace or history of pages visited;

“Applicable Law” means the laws, rules, regulations, customs, usages, practices, rulings, interpretations, directives, directions, decisions, guidelines, notices, practice notes and circulars of all competent Regulatory Bodies for the time being in force that are applicable and binding on the parties in respect of or use or offering of the Services.

“Content” means online digital information or materials provided by the Company or Third Parties (as defined below) to Users in the form of signs, letters, diagrams, colors, sounds, sounds, images, videos (or in any combination of the above).

“Intellectual Property Rights” means copyright, patent, utility model rights, trademark rights, design rights or other intellectual property rights (including the right to acquire such rights or to apply for registration, and other similar rights);

“Loss” means all losses, liabilities, costs (including legal costs), charges, expenses, actions, proceedings, claims and demands;

“Applicant” means a person or legal entity who intends to become a Service User on the Site by registering his/her Personal Data on the Site.

“User” means a person or legal entity who has successfully registered to have an Account on the Company Site and has the right to use the Service facilities on the Site.

“Rating” means the rating level feature given by Users to products displayed by the Company on the Site.

“Third Party” means any party, whether an individual or a business entity (whether a legal entity or not) other than the Company or its affiliated parties and/or Users.

“Help Center” means the Site’s help page located at the following link: https://universaljayadiesel.com/kontak.

"SARA" means ethnicity, religion, race and inter-group.

“Review” means the review feature provided by Users on products displayed by the Company on the Site.

Article 2 - Agreement and Modifications

1. The Applicant/User warrants, promises, and is deemed to have read and agreed to the Policy governing the terms and conditions of the offer or use of the Services. The Policy applies to the Applicant/User at all times when submitting information for the purpose of creating a Membership Account in accordance with the procedures set out on the Site.
2. The Company reserves the right to make changes to the Policy at any time, subject to Applicable Law. The Company will notify Users of changes made to the Policy by posting a notice on or through the Site or in accordance with a method that the Company reasonably determines. In providing notification to Users, the Company will state the effective date of the revised Policy and will be posted on/through the Service (“Change Effective Date”).
3. If the User does not agree with the changes made by the Company to the Policy, the User has the right to terminate the Service in accordance with the methods provided on the Site. Use of the Service after the Effective Date of the Change constitutes the User's agreement to be bound by the Policy as amended by the Company.

Article 3 - Eligibility for Use of Services

1. Users are required to use the Services in accordance with the provisions set forth by the Company in this Policy, or a separate policy set out in the Help Center. Users are prohibited from using the Services for purposes that are contrary to or prohibited by applicable laws and regulations.
2. Applicants are required to comply with and follow the terms and conditions as determined by the Company based on this Policy. Applicants must provide the Company with information and documents that demonstrate that they meet the following criteria:
   1. Applicants must complete the information request and/or registration form required by the Company on the Site;
   2. The applicant must have the legal capacity to enter into an agreement;
   3. The Applicant must confirm that the application is made in his/her own name and that the Account, after activation will be used by the Applicant for his/her own account and not as an agent of any Third Party;
   4. The Applicant must meet such criteria and procedures as may be determined by the Company and notified to the Applicant from time to time in accordance with the Company's internal policies or as required by Applicable Law.
3. The Company has sole and absolute discretion to determine an Applicant's eligibility for registration for membership in the Service. However, the Company is not required to provide any reason to the Applicant for rejecting the Applicant's application.

Article 4 - Termination of Service and Deletion of Membership Registration

1. The Company may suspend the provision of Services, delete Accounts and take other legal steps required by the Company without prior notice to the User, if the User does any of the following:
   1. User is found to have violated the Policy;
   2. Delay in paying Service fees or failure to fulfill other requirements required by the Company in the Help Center;
   3. Users carry out actions as regulated in Article 42;
2. In the event of any loss to the Company or a third party arising from a User's violation of the Policy, the User shall reimburse the Company or the third party for all costs incurred. Any complaints, inquiries, or claims filed by a third party due to such violation shall be resolved at the Company's own expense and responsibility without causing any inconvenience to the Company.

Article 5 - Content of Publication

1. The Company ensures that it does not contain information prohibited by Applicable Law. However, Users must evaluate information related to the Services, particularly information provided by Third Parties, including, but not limited to, reliance on the completeness and accuracy of the information provided.
2. The Company reserves the right to change and delete any information on the Site according to the Company's needs.

Article 6 - Registration

1. Applicants who wish to register for membership are required to comply with the procedures on the Site as required by the Company.
2. Membership registration is deemed complete when the Company approves the registration as stated in paragraph (1). However, in the following cases, the Company is obliged to reject the registration or cancel the registration after the Company finds that:
   
   1. The applicant made an inaccurate statement;
   2. Any other matter determined by the Company that the Applicant is not entitled to obtain membership status.

Article 7 - Management and Responsibility of Email Address & Password

1. Users must register an email address and password to obtain membership status on the Site. Users may not transfer, lend, or sell their email address and password, or use them as collateral to any third party.
2. The registered email address and password can be used in all parts of the Site.
3. The User is solely responsible for the use and management of his/her email address and password, and shall be responsible for all actions taken on the Site.
4. The Company is not responsible for any losses suffered by the User resulting from the use of the email address and password by a Third Party, whether intentional or unintentional or due to the User's error.

Article 8 - Termination of Membership

1. If the User commits any of the prohibited acts as stipulated in Article 42 (prohibited acts), the Company may suspend the provision of the Service without prior notice or warning to the User or permanently deactivate his/her membership. The Company may provide reasonable information regarding the reasons for the suspension of the provision of services and deactivation of the account to the User upon reasonable request by the User.
2. The User must compensate the Company if the User carries out actions as stipulated in Article 42, and the User must also bear the Losses if the Company carries out legal proceedings arising from the User's violation of Article 42.
3. Pengguna harus memberitahu Perusahaan jika Pengguna membatalkan keanggotaan karena alasannya sendiri dengan menghubungi Perusahaan melalui Email ke cs@universaljayadiesel.com dengan tujuan untuk menonaktifkan akun.

Article 9 – Use of Rating and Review Services

Users can use the Ratings & Reviews service on the Company's Site.

Article 10 - Use of Content Reviews

1. Perusahaan dapat menggunakan Ulasan tanpa pemberitahuan sebelumnya kepada Pengguna yang berkontribusi. Pengguna setuju bahwa Perusahaan juga dapat menggunakan Ulasan dalam reproduksi, kutipan, pengungkapan, penawaran, publikasi, distribusi daring (online) dan bentuk lainnya tanpa harus membayar biaya apapun kepada Pengguna. Pengguna lebih lanjut setuju bahwa ia tidak memiliki hak atas Ulasannya kepada Perusahaan dan pihak-pihak yang ditunjuk Perusahaan.
2. Users are not permitted to reproduce, modify, edit or copy the contents of Reviews contributed by other people or other Users unless otherwise specified by the Company.
3. The User agrees that the period of appearance and storage of Reviews is determined solely by the Company in accordance with its assessment.

Article 11 - Limitations on Review Contributions and User Responsibilities

1. The Company may cancel vouchers/coupons without prior notification to the User as stipulated in paragraph (1) if the Company assesses that the User is suspected and/or involved in one of the following:
   
   1. Defamation against the Company or Third Parties;
   2. Relating to crime or encouraging crime;
   3. Violating Applicable Law;
   4. Generating publicity for profit purposes;
   5. Proclaiming certain political and religious claims;
   6. Harm the Company's reputation without basis or may increase credit problems;
   7. Violates or may violate the Intellectual Property Rights, credit, privacy and other rights of the Company or any Third Party;
   8. Revealing discrimination;
   9. Vulgar, dangerous, rude and threatening elements, violence or intimidation for other parties;
   10. Contrary to public order or generally accepted social norms;
   11. Contains personal information, such as name, telephone number, email address, home address, place of work, credit card number and bank account number;
   12. Contains malicious programs or scripts, such as viruses and others; and/or
   13. Other matters related (either directly or indirectly) to the matters mentioned above which the Company deems inappropriate.
2. If a violation of the provisions mentioned in paragraph (1) is found, the Company may take the following steps:
   
   1. Deletion of Ratings and Reviews that violate the provisions in the previous paragraph;
   2. Suspend use of Ratings and Reviews for violating Users.
   3. Other steps deemed necessary by the Company.
3. Users who provide Reviews as stipulated in paragraph (1) will compensate the Company or Third Parties for all losses arising from such violations.
4. Users are fully responsible for questions, complaints and requests from Third Parties related to User Reviews that violate the Policy.
5. In the event that a Third Party files a claim regarding a Review provided by a User due to the disclosure of information that violates the privacy of the Third Party, or a claim arises regarding the disclosure of information as regulated by Applicable Law, the Company may disclose the User's Personal Data in accordance with Applicable Law.

Article 12 - Waiver Clause

1. Review content must be based on User experience. Users are required to conduct their own analysis of products they intend to purchase through the Service, as individual user experiences may vary and therefore should not rely solely on Reviews. The Company is not obligated to monitor contributions to ensure compliance with the Policy.
2. Users are fully responsible for questions, complaints and requests from Third Parties related to User Reviews that violate the Policy.
3. The User fully acknowledges that the Service may be temporarily or permanently suspended due to unavoidable circumstances such as Company system maintenance or communication line failures, and other related matters. In such cases, the User agrees not to claim any form of compensation from the Company.
4. The Company is not responsible for any loss of User information in connection with the Services arising from or related to gross negligence by the Company. The Company will notify the User within 3x24 hours if such an incident occurs related to the loss of User information that constitutes Personal Data.

Article 13 - Promotional Coupons

1. The Site provides promotional programs that may include vouchers/coupons and prizes (hereinafter collectively referred to as "Promotions") for Users under certain conditions. Promotions are defined as the User's right to enjoy discounts or prizes from the Company.
2. The Company may provide vouchers/coupons as stipulated in paragraph (1) to Users, in accordance with the conditions and procedures determined separately by the Company.
3. The User agrees that the Company may modify the existence, conditions and procedures for granting vouchers/coupons at any time without prior notification to the User in accordance with Applicable Law.
4. In terms of obtaining and using vouchers/coupons, Users must comply with the Policy.

Article 14 - Prohibition on Accumulation/Registration of Vouchers/Coupons and Registration of Multiple Accounts

1. If a User has several vouchers/coupons, the User is prohibited from accumulating the vouchers/coupons that he/she has.
2. The User agrees that the Company has the right to cancel the provision of vouchers/coupons if the User carries out any action that is suspected of being detrimental to the Company, including creating fake accounts to obtain vouchers/coupons and other detrimental actions.

Article 15 - Cancellation

1. The Company may cancel vouchers/coupons and gifts given to Users for any reason deemed appropriate by the Company itself, such as product cancellation from suppliers, etc., without prior notification to the User.
2. The Company may cancel vouchers/coupons without prior notification to the User as stipulated in paragraph (1) if the Company assesses that the User is suspected and/or involved in one of the following:
   
   1. Illegal acts or dishonest acts;
   2. A violation of the Policy;
   3. Other matters deemed by the Company to be appropriate for the cancellation of the provision of vouchers/coupons to Users.
3. The coupon validity period has expired.
4. The company is not obliged to replace if the coupon is cancelled or expired.

Article 16 - Settlement of Disputes Regarding the Use of Vouchers/Coupons

1. Users can pay for orders either in part or in full with vouchers/coupons, the discount rate and amount of which are determined by the Company for payment on the Site in accordance with the provisions determined by the Company.
2. The Company may add provisions regarding the use of vouchers/coupons mentioned in paragraph (1) without prior notification to the User.
3. If the User cancels the order, the Company will not replace the voucher/coupon or replace it in the form of cash value with the amount related to the order cancellation.
4. If the User uses a voucher/coupon for payment and the amount to be paid is lower than the nominal amount of the voucher/coupon, the Company will not refund the difference in value of the goods purchased with the voucher/coupon or cash.
5. If the User uses a voucher/coupon for payment and for some reason the bill (amount to be paid) changes to be higher, then the User must pay the difference in another form of payment according to the conditions set by the Company.

Article 17 - Cancellation After Use of Voucher/Coupon

Jika voucher/kupon dibatalkan sebagaimana dimaksud dalam Pasal 14 setelah Pengguna menggunakan voucher/kupon untuk penyelesaian pembelian, pesanan produk dapat dibatalkan dan akan ditahan oleh Perusahaan. Jika Pengguna ingin tetap mendapatkan produk tersebut, Pengguna harus membayar secara tunai atau metode pembayaran lainnya yang ditentukan oleh Perusahaan.

Article 18 - No Currency Conversion and Promotional Sales

1. Users cannot convert Promotions into money for any reason.
2. Users who are entitled to receive a Promotion are not permitted to trade Promotions that have been determined by the Company for Users who are not entitled in accordance with the Company's decision.

Article 19 - Use of Promotions by Third Parties

1. Use of the Promotion will be carried out by authorized Users and not for Third Parties or other persons, unless otherwise determined by the Company as stipulated in the Promotion provided.
2. Users who use the Promotion are individuals/parties authorized to use it. If the Promotion is used by another party, the Company will not replace the Promotion or be responsible for any losses to the User.

Article 20 - Taxes and Fees

Taxes will be borne by each party in accordance with applicable general tax provisions.

Any unforeseen costs arising when using the Services will be charged to the User unless applicable regulations require that such additional costs be charged to the Company.

Article 21 - Loss of Membership Status

If a User loses their membership status, they will lose all their Promotional rights. By losing their membership status, the User will also lose their rights to the Company.

Article 22 - Promotion Changes

1. The User agrees that the Company may delete the Promotion, suspend the provision of vouchers/coupons and modify the contents of the Promotion Services such as changes, subject and amount of discounts, validity period, etc. at any time.
2. The Company shall not be responsible for any loss or damage to the User due to the changes mentioned in paragraph (1).

Article 23 - Price Offer

1. The Company provides Services to provide price quotes, either online via the Site, which is carried out independently by the User, or offline requests which will be processed by the Company.
2. Offline price quote requests are only valid for Users who already have an account on the Site with a Business Account type.
3. Offline price offers require processing time with Policy.
4. The user agrees that the Company has the right to refuse to provide a price quote if there is a discrepancy with Company policy.

Article 24 - Purchase of Products

1. Users have the right to purchase products through the Site.
2. Users will get an order number which will be the identification of the order that has been made after each order.

Article 25 - Acceptance of Orders

After a User places an order on the Site, the Company's system will send an email to the User confirming receipt of the order and providing information on the order fulfillment mechanism. The User's confirmation of receipt of the order, including its information, the order fulfillment method, and payment, constitutes the terms and conditions that will apply to the User's order.

Article 26 - Transfer of Ownership

Regardless of the payment method and form of delivery, ownership of all purchased products will be transferred to the User when the User receives the product.

Article 27 - Cancellation

1. If any of the following occurs, the Company may cancel or stop the sales process of the User's order without prior notice:
   
   1. User violates the Policy;
   2. There has been a notification of a rejected payment from the debit card or credit card used by the User;
   3. The product cannot be delivered due to an incorrect or inaccessible address or the absence of the User concerned;
   4. False information data is found in the Personal Data provided by the User concerned;
2. In addition to the provisions mentioned in the previous paragraph, the Company may cancel or stop the sale and take appropriate steps if there are any dishonest or inappropriate actions related to the use of the Services and the Site by the User.
3. In addition to the provisions mentioned in the previous paragraph, the Company may cancel or stop the sale and take appropriate steps if there are any dishonest or inappropriate actions related to the use of the Services and the Site by the User.
4. Users can cancel or stop purchasing orders by using the features available on the site and/or if the order has been received by the Company as stated in the Purchase Order ("PO"), then the User can cancel either partially or completely due to any discrepancies in the order as long as this does not exceed a period of 2 (two) working days since the PO was processed by the Company by providing written or verbal notification through the channels provided by the Company for the cancellation process, such as e-mail, or other official communication methods determined by the Company.
5. Without prejudice to the provisions of paragraph 4 of this Article, order cancellations submitted beyond the specified time period may still be processed based on considerations and policies established by the Company. Order cancellations submitted by Users may be rejected by the Company if the order has already been processed or shipped by the Company.
6. To avoid doubt, if the User does not provide notification regarding the cancellation of the order within the time period as stated in paragraph 4 of this Article, then the User is deemed to have agreed to the order and is obliged to make payment to the Company in accordance with the provisions stated in the PO.

Article 28 - Scope of Payment

1. The User must pay all booking fees including value added tax, shipping and handling, and other fees determined by the Company, as will be reasonably notified by the Company to the User at the time of the booking closing process (check out).
2. The company can accept payment types by bank account transfer and in Rupiah currency.
3. Users who provide a deposit/deposit/security deposit for the total order value to the Company when ordering goods, the deposit/deposit/security deposit can be returned by the Company if the things mentioned in Article 27 and/or Article 31 and/or determined by the Company occur. A new sale and purchase transaction occurs when the Company has sent the goods and the User receives the goods.

Article 29 - Payment Method

1. Several payment methods provided by the Company on the Site can be selected by the User when placing an order by complying with the provisions of each payment method.
2. The Company collaborates with Third Parties in the 'Payment Gateway' for several types of payment methods available.
3. Payments by debit or credit card must comply with the contract agreed upon between the User and the debit or credit card issuing company. The Company is not responsible for any conflicts that may arise between the User and the debit or credit card issuing company.

Article 30 - Provisions for Tax Bills and Invoices

1. The Company may issue bills and tax invoices for orders placed by Users as representatives of a company.
2. The Company will send tax bills and invoices, either in soft copy or printed sheets if requested by the User, in accordance with the rules applicable to the Company.
3. In case of requesting a tax invoice, the User must provide the following information to the Company:
   
   1. Company name;
   2. Address and telephone number;
   3. NPWP number;
   4. NPWP registered address.
4. The content and timing of issuance and/or delivery of tax bills and invoices are subject to the rules set forth by the Company in the Help Center, and Users must comply with the rules stated, but not limited to, on the Site and the Help Center. Users should also pay attention to and refer to the provisions contained in the Help Center.
5. Users are permitted to submit changes to billing and/or tax invoice information to the Company if there are discrepancies or discrepancies with the relevant documents issued by the User. However, such submissions are entirely at the Company's discretion and must comply with the rules set forth, but not limited to, on the Site and the Help Center. Users are advised to also observe and refer to the provisions contained in the Help Center.

Article 31 - Return of Goods

1. Users have the right to submit a request to return goods if they find the condition of the product received is as follows:
   
   1. Manufacturing defects;
   2. Tidak berfungsi sebagaimana mestinya (malfungsi);
   3. Does not correspond to the information provided on the Site;
   4. There are incomplete parts;
   5. Damaged during shipping;
   6. Wrong delivery of goods, either type or quantity.
2. In terms of the return policy, the Company determines the following things that must be fulfilled by the User in order to process their return application:
   
   1. The validity period for applications that can be accepted by the Company is from when the goods are received by the User until the time limit stated on the Site;
   2. Users may include parts of the item to be returned that form part of the item being sold;
   3. Users provide true information regarding the condition of the goods they receive and provide evidence by attaching photos to support their statement;
   4. The user is willing to wait for the validation process carried out by the Company;
   5. Users are subject to the results of the decision or solution provided by the Company regarding the request for the return of goods submitted.

Article 32 - Refunds

1. The Company will refund the User if there is an order cancellation, return of goods, overpayment, or other things that can cancel the purchase and payment process that do not harm the Company with the refund process as regulated in the Help Center.
2. The Company determines the refund period according to the Company's capabilities, as well as the policies of each bank designated by the User to receive the refund until the User can reuse the funds.
3. Refunds will be made through a bank transfer process or by returning the balance limit to the User's credit card used to make payment for the related goods.
4. For the refund process via bank transfer, the Company requires the User's designated bank account information which includes:
   
   1. Bank Name;
   2. City and Bank Branch;
   3. Account number;
   4. Account Holder Name (must match the name listed in the savings book/account statement)
5. The Company is not obliged to check the accuracy of the account submitted by the User for the refund process, and the account information will be deemed correct and submitted via email to the Company by the authorized User according to the registered account.
6. The Company is not responsible for any legal consequences and losses arising from the submission of User information and/or misuse of the account holder's number and name for the refund process.
7. The Company has the right to request proof of transfer of payment transactions made by the User for the Company's internal needs, both before and after the Company carries out the refund process.
8. The Company will send information via email that the refund process has been completed by the Company.

Article 34 - Product Information

1. The Company will make its best efforts to maintain the accuracy and quality of the information provided through the Site. However, the Company cannot guarantee and is not legally responsible for the accuracy or completeness of the information provided regarding the products contained on the Site, including but not limited to product descriptions.
2. The Company will communicate with suppliers if there is inaccurate information, descriptions, prices or images of Products based on complaints or reports from Users.
3. All objections from Users regarding differences between the goods received and the product information provided via the Site will follow the provisions of Article 31 regarding Returns of Goods.

Article 35 - Price

1. The price that must be paid by the User is the price displayed when the User confirms payment for the order on the Site.
2. All prices of goods listed on the Site do not include VAT, except for Non-Taxable Goods (BTKP), in accordance with tax regulations in Indonesia.
3. The Company reserves the right to change the prices of products on the Site at any time without giving any reason or prior notice.
4. If there is an unintentional typographical error in the price of goods on the Service, including but not limited to price increases from suppliers, which is not the fault of the Company, the Company will notify the User in writing of the error and will give the User the option to cancel the order or continue the ordering process using the correct price.
5. The user agrees to pay the total cost due, which consists of the price of the goods, shipping costs, handling costs and other costs that may arise and will be clearly described in Article 28 regarding Payment Scope.

Article 36 - Delivery Terms

1. In addition to using the Company's delivery service known as UJD Express, the Company also collaborates with Third Parties in delivery services appointed by the Company.
2. The Company has full authority for the matters mentioned below and the User is subject to the provisions determined by the Company:
   
   1. Menentukan jam kerja operasional tim logistik Perusahaan;
   2. Designate the delivery service to be used for each User, product or delivery area;
   3. Arrange order delivery schedules according to the Company's interests.
3. Taking into account the capabilities of the shipping service company, the Company has the authority to determine the delivery period for goods to each destination delivery area as displayed on the Site.
4. The delivery period listed on the Site is an estimate and the Company reserves the right to change it at any time without prior notice.
5. The Company does not guarantee that any delivery period will not be delayed due to reasonable reasons, including transportation delays due to force majeure such as bad traffic or weather conditions, holidays, and religious holidays. In these circumstances, the Company will notify the User that delivery may not be possible within the specified delivery date.
6. The estimated delivery period stated on the Site is calculated from when the goods are ready to be sent by the logistics team, and this period does not include the goods procurement period.
7. Delivery for certain types of goods, such as liquids, gases and flammable materials or other types of goods that may be determined later, may take longer than stated on the Site due to differences in shipping handling.
8. Delivery to some hard-to-reach areas such as isolated islands or remote places, or other possible reasons may take longer than stated on the Site or even the delivery process to these areas may be refused.

 

Article 37 - Use of Personal Data

1. The Company has full authority for the matters mentioned below and the User is subject to the provisions determined by the Company:
   
   1. Processing all forms of requests, activities and transactions carried out by Users through the Site, including for the purpose of sending products to Users.
   2. Provide features to deliver, implement, maintain and improve the Company's products and services, including:
      
      1. Offering, acquiring, providing or facilitating E-commerce services, insurance, financing, loans and other products through the Site;
      2. Allow features to personalize the User's account, such as Wishlist; and/or
      3. Performing internal activities necessary to provide the Services on the Site such as troubleshooting software, bugs, operational issues, data analysis, testing and research, and to monitor and analyze usage and activity trends.
   3. Assisting Users when communicating with the Company's customer service, including:
      1. Check and resolve User problems in using the Service;
      2. Direct User inquiries to the appropriate customer service representative to resolve the issue; and
      3. Monitor and improve the Company's customer service response.
   4. Contacting Users via email, letter, telephone, facsimile, or other means deemed reasonable by the Company, including but not limited to assisting and/or completing transaction processes or problem-solving processes.
   5. Using information obtained from Users for research, analysis, product development and testing purposes to improve the security and convenience of services on the Site, as well as developing new features and products.
   6. Informing Users about products, services, promotions, studies, surveys, news, latest developments, events, and other matters related to the Services, both through the Site and through other media. The Company may also use this information to promote and process contests and sweepstakes, award prizes, and present relevant advertisements and Content about the Site's services and business partners.
   7. Monitor or investigate suspicious transactions or transactions that are indicated to contain elements of fraud or violations of the Terms and Conditions or applicable legal provisions, and take necessary actions as a follow-up as a result of monitoring or investigating these transactions.
2. The Site uses Cookies and other tracking technologies to provide better service in accordance with its terms. By using the Site, the Applicant/User agrees to our use of Cookies. The Applicant/User can configure their browser by changing its settings/options to stop accepting Cookies or to ask the User before accepting Cookies from the websites they visit, in accordance with the instructions provided by their browser.
3. The Company will use Personal Data for a limited period and will deactivate the User's Personal Data without delay if the User requests termination of his/her membership and/or withdraws consent to the processing of Personal Data, in accordance with Applicable Law.
4. The Company will use Personal Data for a limited period and will deactivate the User's Personal Data without delay if the User requests termination of his/her membership and/or withdraws consent to the processing of Personal Data, in accordance with Applicable Law.

Article 38 - Protection of Personal Data

1. The Company collects, processes, and uses the Applicant/User's Personal Data only within the necessary scope and in a lawful and appropriate manner.
2. The Company will take technological, administrative and physical steps to ensure that the Applicant/User's Personal Data is not lost, misused, accessed and disclosed in an unauthorized manner, falsified or damaged.
3. The Company does not sell, lend, transfer or disclose Personal Data to any Third Party without the Applicant/User's consent except for the following:
   
   1. Comply with legal provisions or decisions of administrative authorities or judicial institutions;
   2. User violations of Indonesian laws or policies;
   3. Other matters that the Company decides in accordance with Applicable Law or the Site's usage policy.
4. If there is a failure in protecting Personal Data as regulated in this Article, the Company will provide written notification to the owner of the Personal Data.

Article 39 - Prohibition of Diversion

The User shall not transfer, lend or sell his rights to the Service to any Third Party.

Article 40 - Compensation

The Company is not responsible or obligated to provide compensation for losses suffered by Users or Third Parties arising from delays in use, suspension of modifications, deletion of disclosure of Services, or loss of information provided by Users or Third Parties to the Company in connection with the use of Services, where such matters are not caused by acts or errors actually committed by the Company.

Article 41 - Intellectual Property Rights

Users are not permitted to copy the Intellectual Property Rights of the Service. All Intellectual Property Rights of the service pages and images are absolutely owned by the Company, and therefore it is prohibited to duplicate, distribute, transfer, lend, translate, use, reproduce, exploit or reuse the Content in accordance with Applicable Laws.

Article 42 - Prohibited Matters

Users are prohibited from carrying out the following actions when using the Service:

1. Interfere with the operation of the Service and hinder the Service;
2. Unauthorized use of a debit card or credit card;
3. Behavior that causes or may cause damage or loss to the Company or a Third Party;
4. Violation of Intellectual Property Rights, privacy or other rights of the Company or any Third Party;
5. Behavior that disrupts general convention and/or social order;
6. Criminal acts or related behavior;
7. Inaccurate statements or submissions in registration such as email addresses or other related information;
8. Business activities carried out using Service facilities in an unauthorized manner for profit purposes;
9. Damaging the objectivity and credibility of the Company;
10. Using or providing harmful programs such as computer viruses or hacking activities and behavior that may result in such situations;
11. Stealing email addresses and passwords from other members;
12. Not paying bills and/or delaying payment for products purchased through the Service;
13. Violation of Policy;
14. Violation of Applicable Law, both domestic and international;
15. Use of the Service in a manner inconsistent with its intended use;
16. Connecting the Service to other databases without the consent of the Company;
17. Illegal access and damage to data on the Service's computer servers;
18. Using the Service to facilitate acts related to the crime of money laundering or crimes related to the facilitation of terrorism crimes;
19. Using the Service in an action that may cause conflict or harm SARA aspects;
20. Reselling goods that have been purchased from the Company to make a profit [carried out as a recurring business activity or livelihood]; and/or
21. Actions other than those mentioned in numbers 1 to 19 above which result in or cause losses to the Company.
22. The Company hereby reserves all rights it has under applicable laws and regulations to file any legal action that may be taken or carried out by the Company arising from or in connection with violations by Users of the prohibited matters as described above.